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Shipping Policy

Thank You For Shopping At BimTadFoods.

We process and ship all orders within 2  to 3 business days (Monday - Friday) from when the order is placed. Orders placed over the weekend will be dispatched on Monday. Our shipping covers all the states within the United States of America. Our shipping/delivery charge is based on the order weight, shipping distance and delivery time. Our shipping haulers are the UPS and USPS. In a case where an order is returned to us as 'undeliverable' the actual outgoing delivery shipping rate will be deducted from the original order's total cost. In the case of any significant shipping delays, we’ll contact you using the email or phone number you provided during checkout.

Return & Exchange Policy

Looking to return or exchange an item? We've got you covered, as Our major objective is customer satisfaction. We want you to be completely satisfied. If you are not satisfied with your item/order kindly contact us via bimtad.tbdfoods@gmail.com. We will walk you through to understand if your item is returnable/exchangeable. Due to the nature of grocery items, returns are limited and request must be made within 2 business days of receipt of the item. Also if your package was damaged during transit, you can request a replacement. Sadly, we won't be responsible for items affected by heat in extreme weather.  

Refund Policy

In a bid to keep our customers happy/satisfied we will issue a full refund on any returnable item upon receipt of such item. All items must be returned in its unopened original package, we won't accept opened items. A refund will be issued to the original form of payment or as store credit. We won't take responsibility of packages our haulers fail to deliver due to the unavailability/absence of the receiver at the time of delivery.

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